Traditional PBX phone systems have come a long way since their inception. Forty and fifty years ago they offered businesses an easy solution to utilize multiple phone lines without having to have a phone service provider install additional lines. This was a more convenient and cost-saving option too, especially for companies that required hundreds of phone lines to conduct business.
In the last fifteen years PBX phone systems technology has switched to a computer and internet- based function. With the internet becoming a powerful tool and business asset more companies began to see the benefits of a virtual based PBX system. Voice over Internet Protocol or VoIP, as it is more commonly referred to, is nothing like a traditional PBX system. With this system, voice communications and media functions could be carried out over an internet server. This enabled functions like fax, instant messaging, and digital voice messaging to be added to a business’s available communication assets.