Word of mouth may still be one of the best methods to get business, but in our age of social media the types of social interactions that businesses may encounter has completely changed.
One person used to be restricted to sharing a bad experience they may have had with your company to several people at a time, today that same person has the ability to share with millions in an instant. With changes this big a business has to learn to respond to these social interactions to stay ahead of the game.
The University of Ohio’s online MBA program have created the following infographic to share several examples, statistics, and the dos and don’ts associated with responding to your consumers appropriately.
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