Which Industries Have The Worst Customer Service?

March 8th, 2015
in News, econ_news, syndication

from Felix Richter, Statista.com
by Niall McCarthy

People are constantly trading stories about their customer service experiences but which industries cause the most pain?

Follow up:

According to a survey of US adults carried out by Ipsos, government offices have the worst customer service departments and representatives in the United States, garnering 39 percent of the vote.

The telecommunications sector comes a close second, with 38 percent of people saying they have the worst customer service in the country. Airlines and insurance companies have a bad reputation for assisting their customers but interestingly, Americans are relatively satisfied with their customer service departments.

This chart shows the percentage of Americans saying the following industries have the worst customer service.

Infographic: Which Industries Have The Worst Customer Service?  | Statista
You will find more statistics at Statista


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